Help Center

Frequently Asked Questions

Find answers about our programs, registration, fees, portals, volunteering, and more.

Programs

Program Questions

Which program is right for my child?

For ages 7–11, start with Afterschool Enrichment (school year) or Summer Camp. For ages 12–18, the Middle & High School Advancement Initiative is designed for teens. AAU Sports is open to competitive athletes in grades 5–12.

Can my child participate in more than one program?

Yes. Many students participate in afterschool during the school year, summer camp in the summer, and AAU during the competitive season. Contact us to discuss scheduling.

What are the Afterschool Enrichment hours?

Monday through Thursday during the school year, approximately 3:00 PM to 6:00 PM. Hours may vary slightly by campus.

What are the Summer Camp hours and what's included?

Summer Camp runs Monday through Friday, 8:30 AM to 4:30 PM, for eight weeks during June and July. A hot lunch and two snacks are provided daily. Each week includes at least one off-site field trip.

What does the MHS Advancement Initiative include?

The initiative meets Monday through Thursday, 4:00–7:00 PM during the school year. It combines academic accountability, GPA tracking, mentorship, leadership sessions, and athletic training for students ages 12–18.

When are AAU tryouts?

Tryouts are typically held in late February or early March. Submit an interest form and we'll notify you of exact dates and locations. The season runs March through July.

Is there a GPA requirement for AAU?

Yes. Athletes must maintain an academic standard to remain on the roster. GPA is tracked throughout the season, and support is provided if a student needs help.

Do students need to play a sport to join MHS?

No. While athletic training is part of the program, the primary focus is academic accountability and leadership development. All students participate in physical activity appropriate to their level.

ENROLLMENT

Registration & Fees

How do I register my child?

Start by submitting an interest form. We'll confirm openings at your preferred campus and send you a registration link. Complete the registration form with your child's information, emergency contacts, and medical details. You can also start registration directly.

What documents do I need to register?

You'll need emergency contacts, medical/allergy information, and an authorized pickup list. Immunization records may be required depending on the program. You can upload documents during registration or bring them to orientation.

Is there a fee to register?

Registration fees vary by program. Afterschool and summer camp pricing will be provided during follow-up. AAU season fees cover registration, coaching, tournament entry, and training. Scholarships may be available — contact us for details.

Is financial assistance available?

CYA works to keep programming accessible. We are a CAPS provider and offer scholarship options based on need. Contact us for details on current availability at your preferred campus.

Can I register more than one child?

Yes. Submit a separate registration for each child. Family discounts may be available for select programs — ask during your follow-up call.

What happens after I submit my registration?

You'll receive a confirmation email within 24 hours. Our team will review your submission, confirm availability, and send payment instructions if applicable. Orientation details will be provided before your child's first day.

SAFETY

Safety & Operations

Are all staff background-checked?

Yes. All staff, coaches, and volunteers who work directly with students undergo comprehensive background screening. CYA maintains strict safety and supervision standards across all programs and campuses.

How do you communicate with families?

Families receive updates through email, text, and app notifications. Once enrolled, you'll have access to the Parent Portal for schedules, announcements, attendance, and GPA updates (for MHS students).

How do you handle transportation?

Transportation from partner schools may be available. Availability is confirmed during registration based on your school and campus location.

What should students bring each day?

Afterschool: homework materials and comfortable clothing. Summer Camp: closed-toe shoes, water bottle, sunscreen, and a small backpack. All learning and activity supplies are provided.

Technology

Portal & Account Questions

How do I get portal access?

Portal access is provided during program enrollment. If you are already enrolled and need access, contact us with your name and campus and we will set you up.

I forgot my password. What do I do?

Can I access portals on my phone?

Yes. All CYA portals are mobile-friendly and accessible from any device with a web browser.

COMMUNITY

Getting Involved

How can I volunteer?

Visit our Volunteer page and submit an application. Opportunities include tutoring, event support, mentoring, and behind-the-scenes logistics. All volunteers are screened and trained.

How do you communicate with families?

Visit our Partners page for sponsorship tiers starting at $250. In-kind donations of meals, equipment, and professional services are also welcome. Contact us to discuss a custom partnership.

Is CYA a 501(c)(3) nonprofit?

Yes. Clockwork Youth Academy, Inc. is a registered 501(c)(3) nonprofit organization (EIN: 88-2979141). All donations are tax-deductible to the extent allowed by law.

Do I need to register for community events?

Open houses and community events are free and open to all. For tryouts and program registration events, submit an interest form in advance so we can send you details and confirm your spot.

Still have questions?

Our team is here to help. Reach out and we'll get back to you within 24 hours.

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